AI enables banks to spot bias claims in customers' complaints

PositivityTech makes it possible for institutions to analyze customer complaint data in order to identify bias and discrimination, severity, shared issues, COVID-related complaints, and more.

PositivityTech makes it possible for institutions to analyze customer complaint data in order to identify bias and discrimination, severity, shared issues, COVID-related complaints, and more – and showcases several of our noteworthy findings based on the CFPB’s database of complaints.