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AI enables banks to spot bias claims in customers' complaints
PositivityTech makes it possible for institutions to analyze customer complaint data in order to identify bias and discrimination, severity, shared issues, COVID-related complaints, and more.
Empathy and financial resources: How banks can better support their customers during COVID-19
SpringFour CEO Rochelle Gorey outlines how banks can provide financial assistance and resources to their customers during this ongoing pandemic.
Referring struggling customers to get help, banks report improved repayments
SpringFour partners reported increased repayment, improved customer service and increased demand for financial help resources.